IT professional with over a decade of experience in enterprise operations, incident response, application development, and telecommunications.
An IT professional driven by operational excellence and a commitment to building solutions that make a real impact.
Over the past decade, I have built a career across telecommunications, enterprise IT operations, and application development. My focus is on identifying operational inefficiencies and engineering technical solutions that measurably improve workflows, reduce response times, and strengthen the systems organizations depend on.
I bring experience across the full lifecycle of IT service delivery: network infrastructure deployment, real-time incident coordination, internal tool development, and cross-functional stakeholder communication. I am most effective when solving problems that sit at the intersection of technology and operations. For a comprehensive overview of my qualifications, I welcome you to reach out and request my resume.
Skills and expertise built through hands-on experience in enterprise IT environments.
Monitor real-time network and system activities, assess severity, coordinate multi-team response, and deliver comprehensive incident reports for senior leadership.
Building internal dashboard applications, automated monitoring tools, and workflow solutions that eliminate manual processes and improve team efficiency.
Translate complex technical incidents into actionable guidance for diverse audiences from technical teams to non-technical leadership and cross-agency partners.
Enterprise network equipment installation, VoiceEdge phone systems, PRI trunking, fiber infrastructure, and commercial network solutions.
Server performance monitoring, threshold violation detection, operational policy compliance, and security requirement enforcement across critical systems.
Identify operational bottlenecks, develop standardized procedures, create training programs, and implement enhancements based on trend analysis and user feedback.
A track record of delivering results in high-stakes IT environments.
Enterprise-wide incident coordination, application development, system monitoring, and multi-stakeholder communication across government operations.
Regulatory liaison, complex case investigation, stakeholder coordination, and process improvement across a large-scale commercial environment.
Full lifecycle delivery of enterprise network solutions — customer consultation, installation, configuration, and technical support for commercial clients.
Installation and troubleshooting of residential telecommunications systems, new hire training coordination, and quality assurance.
I'm always open to discussing new opportunities and collaborations.